Livres Canada Books Privacy Statement

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).


  1. Introduction

We are responsible for maintaining and protecting Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.


  1. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services that we believe might be of interest to you.

The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information are provided as part of the order process.

When you apply to Livres Canada Books funding programs, your Personal Information is used for:

  • reviewing, assessing, and making a recommendation on your application and accompanying documentation;
  • confirming funding sources with other Canadian granting agencies or funding bodies;
  • disclosing information consistent with funding program guidelines to appropriate employees or where we have established a partnership program;
  • collecting additional information, including banking information, when you receive or qualify for a funding program;
  • contacting you concerning your applications, claims, and reports;
  • publishing information about funding distributed to recipients;
  • planning, and evaluating programs and program results;
  • creating mailing lists to communicate with you about our products, services, and activities; and
  • submitting final and interim reports to federal government institutions.


  1. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.


  1. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.


  1. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

Any Personal Information of a confidential nature is treated as confidential and is not disclosed to third parties, unless such a disclosure is made pursuant to the Access to Information Act, R.S., 1985, c. A-1 and to the Privacy Act R.S., 1985, c.P-21.

Contact information collected by our website is used only for our own purposes. As dictated by PIPEDA, we will not share your contact information without your consent.

All the information and aggregate data we collect is stored on Livres Canada Books’ in-house servers or with trusted external server companies and third-party services, such as MailChimp and SurveyMonkey.


  1. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.


  1. Safeguarding Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Our methods of safeguarding measures include online and technical measures, such as passwords and profile information protection, online encryption (SSL certificates), and firewalls, as well as physical measures, such as locked filing cabinets, and restricted access to our offices and other areas where Personal Information is stored.

Further, all employees are advised of Livres Canada Books’ expectations for confidentiality and must sign a Statement of Commitment, and all individuals or organizations hired under contract or other means to conduct business on our behalf are required to respect the provisions of the Privacy Act, as well as our Privacy Statement and related internal policies.


  1. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.


  1. Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary restrictions.


  1. Questions and Suggestions

You may direct any questions or inquiries with respect to our privacy policy or our practices by contacting:


Additional Information


A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our website. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.